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Facts and Questions (FAQ)

Q: How much uptime will I have?
A: We know about 99.8% which is pretty good. We will always try to inform you if your site may be down, not keep you in the dark.

Q: Does your price include domain registration?
A: Yes, but it only pertains to .com, .net, .org, .biz , .info . Domains like .nu are not included, but we can register those for you. That is under our Other Services. The first year and all subsequent years are included in our package prices as long as you are hosted with us!

Q: Is my price subject to change?
A: No, but only if you need more bandwidth or more space.

Q: Can I upgrade my account and how can I do that?
A: Yes, we can upgrade your account. We would bill the difference and upgrade you account ourselves.

Q: I want to resell. Can I?
A: Yes, we have reseller packages available to choose from, all include your own cPanel WHM reseller center!

Q: Is that price per year?
A: Yes, it is! We also offer convenient pay plans for our larger packages.

Q: Do you transfer domains?
A: Certainly, but you will need to back up your site first as we can register or renew your domain. If you plan to do a transfer, notify your current hosting company. When you have sent payment to Host Solutions, we will put a notice of transfer with our registrar and you will receive notice to confirm your approval for the transfer. When you do decide to transfer with us, make sure you inform your host and registrar of the move. If this is not done, they may take longer to accept our transfer notice. Transfers can take 5 to 7 days once confirmed. We offer services to back up and transfer your site too, if in the case you have no time or cannot do it yourself.

Q: I registered my own domain already, but want to host with you. Do I get a discount?
A: No, our price includes the ability to have a domain registered so it is like you turned down that service.

Q: I registered my own domain and got hosting with you. How do I get my server to work?
A: Log into your registrar and change the DNS nameservers to the ones we have sent you and you should be okay.

Q: How long after registration should my domain take to work?
A: About 24 to 72 hours for propogation.

Q: Are you a legitimate host?
A: We are a legitimate host and we hope that if you choose us that you see that too. We will always strive to be reliable and prompt in communicating.

Q: Do you have packages for design AND hosting together?
A: As of January 1, 2006, we are currently combining the services and will soon to debut those deals.

Q: Do you take anything other than Paypal?
A: As of January 1, 2005, we currently have 3 options: (a) Paypal (b) Western Union online (we understand some of our hostees will be from countries that is out of paypal's currency reaches (c) Money order (you must use contact form if you want to pay by money order and we do not subtract or reimburse postal cost as our prices are rock bottom for affordability.)
If you have any questions not listed here, please use our contact form and we will get in touch as promptly as possible.

We design too!!! - Aitoshii: Lovely Designs

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